Planned weekend update: 23th June 2024
Jun 23, 05:00:00 GMT+0Identified - New Release - 23rd June 2024 Watch out for updates in the following areas over the weekend: * Attachments tab and comment field added to stocktake and disassembly *...
View ArticlePlanned weekend update: 30th June 2024
Jun 30, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 30th June 2024.
View ArticlePlanned weekend update: 7th July 2024
Jul 7, 05:00:00 GMT+0Identified - New Release - 7th July 2024 Watch out for updates in the following areas over the weekend: * QuickBooks Online: Editing customer credit products has been limited to...
View ArticlePlanned weekend update: 28th July 2024
Jul 28, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Jul 28, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 28th July 2024.Jul...
View ArticlePlanned weekend update: 4th August 2024
Aug 4, 05:00:00 GMT+0Identified - **New Release - 5th August 2024** Watch out for updates in the following areas over the weekend: * Cin7 Capital: Cin7 Apply for financing from right within Core * Pay...
View ArticlePlanned weekend update: 11th August 2024
Aug 11, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 11th August 2024.
View ArticlePlanned weekend update: 18th August 2024
Aug 18, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 18th August 2024.
View ArticleOMNI: Shopify Product Variant Issue
Aug 22, 06:23:02 GMT+0Investigating - We are currently aware that some customers are experiencing issues with Shopify product variants within OMNI. Our team is actively working to identify the root...
View ArticlePlanned weekend update: 25th August 2024
Aug 25, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 25th August 2024.
View ArticlePlanned weekend update: 1st September 2024
Sep 1, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 1st September 2024.
View ArticleError in QBO Dashboard when importing transactions
Sep 3, 23:05:04 GMT+0Resolved - This incident has been resolved..Sep 3, 20:36:46 GMT+0Investigating - We are investigating the "_Business Validation Error: Unexpected Internal Error. (-37100)_" in QBO...
View ArticlePlanned weekend update: 8th September 2024
Sep 8, 05:00:00 GMT+0Identified - New Release - 8th September 2024 Watch out for updates in the following areas over the weekend: * Display and edit customer credit on order and invoice section of...
View ArticleDecimal Value auto-updating to incorrect value across multiple transaction...
Sep 9, 00:24:24 GMT+0Investigating - We are currently investigating an issue whereby the decimal value is auto-updating to an incorrect value e.g. $5.05 is updating to $5.50 in Cin7 Core, across...
View ArticlePlanned weekend update: 15th September 2024
Sep 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th September 2024.Sep 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Sep 15,...
View ArticleCin7: 403 Forbidden Error
Sep 19, 12:04:18 GMT+0Investigating - We are currently investigating an issue where accessing Cin7 website (https://www.cin7.com) leads to a "403 Forbidden error". Please rest assured, this issue does...
View ArticlePlanned weekend update: 22th September 2024
Sep 22, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 22th September 2024.
View ArticlePlanned weekend update: 29th September 2024
Sep 29, 05:00:00 GMT+0Identified - New Release - 29 September 2024 Watch out for updates in the following areas over the weekend: * Get an overview of Pay with Airwallex on the new Airwallex...
View ArticlePlanned weekend update: 6th October 2024
Oct 6, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 6th October 2024.
View ArticleCORE - Unable to send emails via sales and purchase orders.
Oct 7, 06:31:16 GMT+0Resolved - This incident has been resolved..Oct 7, 00:20:53 GMT+0Investigating - We are currently investigating this incident..Oct 7, 03:12:28 GMT+0Identified - We are continuing...
View ArticlePlanned weekend update: 13th October 2024
Oct 13, 05:00:00 GMT+0Identified - New Release - 13th October 2024 Watch out for updates in the following areas over the weekend: * Hide production operations that cannot be started yet from your MES...
View ArticlePlanned weekend update: 20th October 2024
Oct 20, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20th October 2024.Oct 20, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Oct...
View ArticleAmazon Store getting disconnected; unable to reconnect. New MWS token is not...
Oct 21, 05:38:51 GMT+0Resolved - The issue has now been resolved and all affected customers have had their stores reconnected. We apologize for this interruption to the Amazon service.Oct 21, 04:28:02...
View ArticleOMNI: Amazon Store getting disconnected; unable to reconnect.
Oct 23, 07:19:45 GMT+0Investigating - We are investigating an issue with our Amazon integration. The integration is being deactivated, and the connection cannot be re-established as it is failing...
View ArticleNeto experiencing a partial outage
Oct 24, 22:02:58 GMT+0Monitoring - Neto, the e-commerce platform, is currently dealing with a partial outage. If you're encountering problems with your Neto integration, please check their website for...
View ArticlePlanned weekend update: 27th October 2024
Oct 27, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 27th October 2024.
View ArticlePlanned weekend update: 17th November 2024
Nov 17, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Nov 17, 05:00:00 GMT+0Identified - New Release - 17th November 2024 Watch out for updates in the following areas over the...
View ArticleShopify Consolidation Process Currently Failing
Nov 27, 06:24:33 GMT+0Monitoring - **We are currently investigating an issue where Shopify consolidation is failing.** Our team is working to identify the root cause and implement a resolution as...
View ArticleMES task list is greyed out, preventing users from accessing or opening any...
Nov 28, 07:45:44 GMT+0Investigating - Users have reported that the MES task list is greyed out, preventing them from accessing or opening any tasks. This issue is currently impacting their ability to...
View ArticleListing/Bulk-listing products from Core automatically disable the inventory...
Nov 29, 05:49:25 GMT+0Identified - When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no...
View ArticlePlanned weekend update: 15th December 2024
Dec 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th December 2024.Dec 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Dec 15,...
View ArticleShopify: Daily consolidation orders are processed as individual orders
Dec 18, 12:34:46 GMT+0Investigating - We have received reports indicating that Shopify consolidation orders are being processed as individual sales. We are actively investigating this matter to...
View ArticleHubSpot Login Issue
Dec 20, 08:33:05 GMT+0Investigating - We are currently experiencing an issue with HubSpot integration. Some users attempting to log in may encounter the following error: _"Authorization failed because...
View ArticleWe are aware of an issue causing images and logos not to load for Omni customers
Dec 30, 00:30:45 GMT+0Investigating - We are currently investigating this issue..Dec 30, 00:38:55 GMT+0Monitoring - We implemented a fix and are currently monitoring the result. Caching may result in...
View ArticleProduct Image Display Issue
Jan 6, 05:04:44 GMT+0Resolved - This incident has been resolved..Jan 6, 03:06:43 GMT+0Investigating - We’ve received several reports regarding product images not displaying across various areas of...
View ArticlePlanned weekend update: 19th January 2025
Jan 19, 05:00:01 GMT+0Identified - Maintenance is now in progress.Jan 19, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Jan 19, 05:00:00 GMT+0Identified - New Release - 19th January...
View ArticleSales and Purchase Modules Not Loading
Jan 19, 12:54:03 GMT+0Investigating - We have received reports where users are facing difficulties accessing the Sales and Purchase modules, preventing them from managing transactions, viewing order...
View ArticleAdditional Attributes are not showing on Sales Orders
Jan 23, 12:54:12 GMT+0Investigating - The additional attributes are not visible on the Logs and Attribute section of the sale order, but this data is visible on all sales lists and reports. We are...
View ArticleAPI connection and explorer page access Issue
Jan 24, 13:10:26 GMT+0Investigating - Customers are experiencing difficulties accessing or disabling API connections and using the API Explorer. This may affect their ability to manage integrations and...
View ArticleStock levels not updating to Shopify
Jan 27, 08:01:45 GMT+0Investigating - We have received reports indicating that Core is not pushing stock levels to Shoify as expected. We are currently investigating this incident. .
View ArticleShopify Consolidation is not processing sales into Core
Jan 27, 10:31:03 GMT+0Investigating - The Shopify Consolidation feature is not processing the sales orders into core. The order's from Shopify are syncing into core without any issues, but the...
View ArticleSystem Slowness Affecting APAC Customers
Jan 30, 05:14:11 GMT+0Investigating - We are aware of an incident where users in the APAC region are experiencing system slowness. We are actively investigating the issue to determine the cause and...
View ArticlePlanned weekend update: 23th February 2025
Feb 23, 06:30:00 GMT+0Completed - Maintenance has completed successfully.Feb 23, 03:30:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 23th February...
View ArticleOMNI: Transactions Appearing in CRM but Missing from Order List Page
Feb 24, 06:31:27 GMT+0Monitoring - We have identified an issue where new transactions are visible in the CRM but do not appear in the order modules. A fix has been implemented, and we are actively...
View ArticlePlanned weekend update: 02 March 2025
Mar 2, 05:00:01 GMT+0Identified - Maintenance is now in progress.Mar 2, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 2 March 2025.Mar 2, 08:00:00...
View ArticlePlanned weekend update: 09th March 2025
Mar 9, 05:00:01 GMT+0Identified - Maintenance is now in progress.Mar 9, 05:00:00 GMT+0Identified - New Release - 9th March 2025 Watch out for updates in the following areas over the weekend: *...
View ArticlePlanned weekend update: 16 March 2025
Mar 16, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 16 March 2025.Mar 16, 05:00:01 GMT+0Identified - Maintenance is now in progress.Mar 16,...
View ArticleCin7 Omni Slowness Issues and 503, page unresponsive error
Mar 18, 01:04:05 GMT+0Resolved - This was due to a temporary drop in server performance which has now been resolved.Mar 18, 00:40:27 GMT+0Investigating - We are currently investigating this incident..
View ArticlePayment status remains "unpaid" after successful payments made
Mar 19, 21:49:50 GMT+0Investigating - We are continuing to work on a fix for this incident. .
View ArticleServer Runtime Error
Mar 20, 04:16:51 GMT+0Investigating - We are currently investigating this incident..Mar 20, 04:23:14 GMT+0Monitoring - We implemented a fix and are currently monitoring the result..Mar 20, 04:49:21...
View ArticlePlanned weekend update: 23 March 2025
Mar 23, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 23 March 2025.
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