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Planned weekend update: 23th June 2024

Jun 23, 05:00:00 GMT+0Identified - New Release - 23rd June 2024 Watch out for updates in the following areas over the weekend: * Attachments tab and comment field added to stocktake and disassembly *...

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Planned weekend update: 30th June 2024

Jun 30, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 30th June 2024.

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Planned weekend update: 7th July 2024

Jul 7, 05:00:00 GMT+0Identified - New Release - 7th July 2024 Watch out for updates in the following areas over the weekend: * QuickBooks Online: Editing customer credit products has been limited to...

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Planned weekend update: 28th July 2024

Jul 28, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Jul 28, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 28th July 2024.Jul...

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Planned weekend update: 4th August 2024

Aug 4, 05:00:00 GMT+0Identified - **New Release - 5th August 2024** Watch out for updates in the following areas over the weekend: * Cin7 Capital: Cin7 Apply for financing from right within Core * Pay...

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Planned weekend update: 11th August 2024

Aug 11, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 11th August 2024.

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Planned weekend update: 18th August 2024

Aug 18, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 18th August 2024.

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OMNI: Shopify Product Variant Issue

Aug 22, 06:23:02 GMT+0Investigating - We are currently aware that some customers are experiencing issues with Shopify product variants within OMNI. Our team is actively working to identify the root...

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Planned weekend update: 25th August 2024

Aug 25, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 25th August 2024.

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Planned weekend update: 1st September 2024

Sep 1, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 1st September 2024.

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Error in QBO Dashboard when importing transactions

Sep 3, 23:05:04 GMT+0Resolved - This incident has been resolved..Sep 3, 20:36:46 GMT+0Investigating - We are investigating the "_Business Validation Error: Unexpected Internal Error. (-37100)_" in QBO...

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Planned weekend update: 8th September 2024

Sep 8, 05:00:00 GMT+0Identified - New Release - 8th September 2024 Watch out for updates in the following areas over the weekend: * Display and edit customer credit on order and invoice section of...

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Decimal Value auto-updating to incorrect value across multiple transaction...

Sep 9, 00:24:24 GMT+0Investigating - We are currently investigating an issue whereby the decimal value is auto-updating to an incorrect value e.g. $5.05 is updating to $5.50 in Cin7 Core, across...

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Planned weekend update: 15th September 2024

Sep 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th September 2024.Sep 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Sep 15,...

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Cin7: 403 Forbidden Error

Sep 19, 12:04:18 GMT+0Investigating - We are currently investigating an issue where accessing Cin7 website (https://www.cin7.com) leads to a "403 Forbidden error". Please rest assured, this issue does...

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Planned weekend update: 22th September 2024

Sep 22, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 22th September 2024.

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Planned weekend update: 29th September 2024

Sep 29, 05:00:00 GMT+0Identified - New Release - 29 September 2024 Watch out for updates in the following areas over the weekend: * Get an overview of Pay with Airwallex on the new Airwallex...

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Planned weekend update: 6th October 2024

Oct 6, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 6th October 2024.

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CORE - Unable to send emails via sales and purchase orders.

Oct 7, 06:31:16 GMT+0Resolved - This incident has been resolved..Oct 7, 00:20:53 GMT+0Investigating - We are currently investigating this incident..Oct 7, 03:12:28 GMT+0Identified - We are continuing...

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Planned weekend update: 13th October 2024

Oct 13, 05:00:00 GMT+0Identified - New Release - 13th October 2024 Watch out for updates in the following areas over the weekend: * Hide production operations that cannot be started yet from your MES...

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Planned weekend update: 20th October 2024

Oct 20, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20th October 2024.Oct 20, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Oct...

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Amazon Store getting disconnected; unable to reconnect. New MWS token is not...

Oct 21, 05:38:51 GMT+0Resolved - The issue has now been resolved and all affected customers have had their stores reconnected. We apologize for this interruption to the Amazon service.Oct 21, 04:28:02...

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OMNI: Amazon Store getting disconnected; unable to reconnect.

Oct 23, 07:19:45 GMT+0Investigating - We are investigating an issue with our Amazon integration. The integration is being deactivated, and the connection cannot be re-established as it is failing...

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Neto experiencing a partial outage

Oct 24, 22:02:58 GMT+0Monitoring - Neto, the e-commerce platform, is currently dealing with a partial outage. If you're encountering problems with your Neto integration, please check their website for...

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Planned weekend update: 27th October 2024

Oct 27, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 27th October 2024.

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Planned weekend update: 17th November 2024

Nov 17, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Nov 17, 05:00:00 GMT+0Identified - New Release - 17th November 2024 Watch out for updates in the following areas over the...

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Shopify Consolidation Process Currently Failing

Nov 27, 06:24:33 GMT+0Monitoring - **We are currently investigating an issue where Shopify consolidation is failing.** Our team is working to identify the root cause and implement a resolution as...

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MES task list is greyed out, preventing users from accessing or opening any...

Nov 28, 07:45:44 GMT+0Investigating - Users have reported that the MES task list is greyed out, preventing them from accessing or opening any tasks. This issue is currently impacting their ability to...

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Listing/Bulk-listing products from Core automatically disable the inventory...

Nov 29, 05:49:25 GMT+0Identified - When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no...

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Planned weekend update: 15th December 2024

Dec 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th December 2024.Dec 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Dec 15,...

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Shopify: Daily consolidation orders are processed as individual orders

Dec 18, 12:34:46 GMT+0Investigating - We have received reports indicating that Shopify consolidation orders are being processed as individual sales. We are actively investigating this matter to...

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HubSpot Login Issue

Dec 20, 08:33:05 GMT+0Investigating - We are currently experiencing an issue with HubSpot integration. Some users attempting to log in may encounter the following error: _"Authorization failed because...

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We are aware of an issue causing images and logos not to load for Omni customers

Dec 30, 00:30:45 GMT+0Investigating - We are currently investigating this issue..Dec 30, 00:38:55 GMT+0Monitoring - We implemented a fix and are currently monitoring the result. Caching may result in...

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Product Image Display Issue

Jan 6, 05:04:44 GMT+0Resolved - This incident has been resolved..Jan 6, 03:06:43 GMT+0Investigating - We’ve received several reports regarding product images not displaying across various areas of...

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Planned weekend update: 19th January 2025

Jan 19, 05:00:01 GMT+0Identified - Maintenance is now in progress.Jan 19, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Jan 19, 05:00:00 GMT+0Identified - New Release - 19th January...

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Sales and Purchase Modules Not Loading

Jan 19, 12:54:03 GMT+0Investigating - We have received reports where users are facing difficulties accessing the Sales and Purchase modules, preventing them from managing transactions, viewing order...

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Additional Attributes are not showing on Sales Orders

Jan 23, 12:54:12 GMT+0Investigating - The additional attributes are not visible on the Logs and Attribute section of the sale order, but this data is visible on all sales lists and reports. We are...

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API connection and explorer page access Issue

Jan 24, 13:10:26 GMT+0Investigating - Customers are experiencing difficulties accessing or disabling API connections and using the API Explorer. This may affect their ability to manage integrations and...

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Stock levels not updating to Shopify

Jan 27, 08:01:45 GMT+0Investigating - We have received reports indicating that Core is not pushing stock levels to Shoify as expected. We are currently investigating this incident. .

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Shopify Consolidation is not processing sales into Core

Jan 27, 10:31:03 GMT+0Investigating - The Shopify Consolidation feature is not processing the sales orders into core. The order's from Shopify are syncing into core without any issues, but the...

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System Slowness Affecting APAC Customers

Jan 30, 05:14:11 GMT+0Investigating - We are aware of an incident where users in the APAC region are experiencing system slowness. We are actively investigating the issue to determine the cause and...

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Planned weekend update: 23th February 2025

Feb 23, 06:30:00 GMT+0Completed - Maintenance has completed successfully.Feb 23, 03:30:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 23th February...

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OMNI: Transactions Appearing in CRM but Missing from Order List Page

Feb 24, 06:31:27 GMT+0Monitoring - We have identified an issue where new transactions are visible in the CRM but do not appear in the order modules. A fix has been implemented, and we are actively...

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Planned weekend update: 02 March 2025

Mar 2, 05:00:01 GMT+0Identified - Maintenance is now in progress.Mar 2, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 2 March 2025.Mar 2, 08:00:00...

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Planned weekend update: 09th March 2025

Mar 9, 05:00:01 GMT+0Identified - Maintenance is now in progress.Mar 9, 05:00:00 GMT+0Identified - New Release - 9th March 2025 Watch out for updates in the following areas over the weekend: *...

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Planned weekend update: 16 March 2025

Mar 16, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 16 March 2025.Mar 16, 05:00:01 GMT+0Identified - Maintenance is now in progress.Mar 16,...

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Cin7 Omni Slowness Issues and 503, page unresponsive error

Mar 18, 01:04:05 GMT+0Resolved - This was due to a temporary drop in server performance which has now been resolved.Mar 18, 00:40:27 GMT+0Investigating - We are currently investigating this incident..

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Payment status remains "unpaid" after successful payments made

Mar 19, 21:49:50 GMT+0Investigating - We are continuing to work on a fix for this incident. .

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Server Runtime Error

Mar 20, 04:16:51 GMT+0Investigating - We are currently investigating this incident..Mar 20, 04:23:14 GMT+0Monitoring - We implemented a fix and are currently monitoring the result..Mar 20, 04:49:21...

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Planned weekend update: 23 March 2025

Mar 23, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 23 March 2025.

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