Emails not being received
Aug 16, 14:59 NZSTResolved - This incident has been resolved.Aug 11, 15:39 NZSTMonitoring - Cin7 Software is not causing the issues with emails. Where this is happening, we have identified that the...
View ArticleLegacy B2B 502 Bad Gateway Error
Aug 21, 14:24 NZSTResolved - This incident has been resolved.Aug 19, 21:28 NZSTMonitoring - A fix has been implemented and we are monitoring the results.Aug 19, 18:30 NZSTInvestigating - We are aware...
View ArticlePlanned maintenance this weekend
Aug 27, 15:00 NZSTCompleted - The scheduled maintenance has been completed.Aug 27, 14:01 NZSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 23,...
View ArticleWMS planned maintenance
Aug 28, 11:00 NZSTCompleted - The scheduled maintenance has been completed.Aug 28, 09:00 NZSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 23,...
View ArticleRuntime Error
Aug 29, 18:42 NZSTResolved - This incident has been resolved.Aug 29, 17:50 NZSTUpdate - The fix has rectified the issue. Please clear cache using CTRL F5 if you are still getting errorsAug 29, 17:42...
View ArticleMS Azure Outage Affecting Cin7 Services
Sep 1, 00:16 NZSTResolved - This incident has been resolved.Aug 31, 16:22 NZSTUpdate - Microsoft Azure are continuing to work on the situation and the latest updates from them can be found at the...
View ArticleUpcoming Scheduled Maintenance this weekend
Sep 3, 15:00 NZSTCompleted - The scheduled maintenance has been completed.Sep 3, 14:01 NZSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 1,...
View ArticleEtsy orders not downloading
Sep 4, 15:59 NZSTResolved - This incident has been resolved.Sep 4, 13:59 NZSTMonitoring - A fix has been implemented by Etsy and we can see that connections are working again now.Sep 2, 16:55...
View ArticleUnable to export any EDI messages.
Sep 6, 02:21 NZSTResolved - This incident has been resolved.Sep 5, 19:58 NZSTMonitoring - A fix has been implemented and we are monitoring the results.Sep 5, 17:22 NZSTIdentified - The issue has been...
View ArticleCOGS, Adjustments and Landed Costs not uploading to Xero.
Sep 7, 19:46 NZSTResolved - This incident has been resolved.Sep 7, 18:21 NZSTMonitoring - A fix hs been implemented and we are monitoring the results.Sep 7, 15:17 NZSTIdentified - The issue has been...
View ArticleInsights module not loading
Sep 11, 13:33 NZSTResolved - This incident has been resolved.Sep 11, 12:38 NZSTMonitoring - A fix has been implemented and we are currently monitoring the results.Sep 11, 11:53 NZSTInvestigating - We...
View ArticleBigCommerce users unable to update pricing and map products. (Download and/or...
Sep 14, 03:22 NZSTResolved - This incident has been resolved.Sep 13, 19:58 NZSTMonitoring - The fix has been applied and the service has been restored.We will monitor until we’re satisfied that it is...
View ArticleWMS users receiving 405 and 500 errors.
Sep 14, 22:33 NZSTResolved - This incident has been resolved.Sep 14, 22:14 NZSTMonitoring - A fix has been implemented and we are monitoring the results.Sep 14, 22:05 NZSTIdentified - The issue has...
View ArticleUpcoming Scheduled Database Maintenance this weekend
Sep 17, 15:00 NZSTCompleted - The scheduled maintenance has been completed.Sep 17, 14:00 NZSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 14,...
View ArticleSystem slowness.
Sep 19, 05:00 NZSTResolved - This incident has been resolved.Sep 18, 19:02 NZSTMonitoring - A fix has been implemented and we are monitoring the results.Sep 18, 18:34 NZSTIdentified - The issue has...
View ArticleWait Operation Timed Out Error
Sep 21, 10:30 NZSTResolved - This incident has been resolved.Sep 21, 03:07 NZSTUpdate - We are continuing to monitor for any further issues.Sep 21, 02:56 NZSTMonitoring - We have taken corrective...
View ArticleUnable to refresh COGS
Sep 22, 10:41 NZSTResolved - This incident has been resolved.Sep 20, 13:43 NZSTIdentified - Some customers are unable to refresh their COGS in the accounting dashboard. We have a temporary solution to...
View ArticleUpcoming Scheduled Maintenance this weekend
Sep 24, 15:01 NZDTCompleted - The scheduled maintenance has been completed.Sep 24, 14:01 NZDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 19,...
View ArticleSome customers are having trouble connecting to their Square integration
Sep 28, 10:10 NZDTResolved - This incident has been resolved.Sep 27, 19:58 NZDTMonitoring - A fix has been implemented and we are monitoring the results.Sep 27, 16:13 NZDTIdentified - A fix has been...
View ArticleUpcoming Scheduled Maintenance: Cin7 provisioned FTP servers (EDI/3PL)
Oct 15, 16:00 NZDTCompleted - The scheduled maintenance has been completed.Oct 15, 14:00 NZDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 5,...
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