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Planned weekend update: 5th May 2024

May 5, 05:00:00 GMT+0Identified - New Release - 5th May 2024 Watch out for updates in the following areas over the weekend: * Clone customers and suppliers * ShipStation: Set default carrier, service,...

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Upcoming Scheduled Maintenance: Please be advised that Cin7 Help Centers will...

May 11, 21:00:00 GMT+0Identified - **Maintenance Window** **PST** From May 10 at 8pm until May 11 at 1pm **NZT** From May 11 at 3pm time until May 12 at 8am **AEST** From May 11 at 1pm time until May...

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Planned weekend update: 19th May 2024

May 19, 05:00:00 GMT+0Identified - **New Release - 19th May 2024** Watch out for updates in the following areas over the weekend: * Void unapproved RMA orders * Cin7 Core WMS: Show stock transfer...

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Planned weekend update: 26th May 2024

May 26, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 26th May 2024.

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Planned weekend update: 2 June 2024

Jun 2, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 2 June 2024.

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Planned weekend update: 9th June 2024

Jun 9, 13:10:00 GMT+0Identified - New Release - 9th June 2024 Watch out for updates in the following areas over the weekend: * Round price after deals are applied * Product Stock Level Report now shows...

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Cannot load the Cin7 Omni login page.

Jun 14, 02:05:10 GMT+0Investigating - We are currently investigating an issue where some customers are unable to access the Cin7 Omni login page..Jun 14, 02:16:05 GMT+0Monitoring - Our services are...

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Cin7 Omni: E-mails Delivery Issues via Cin7 Omni

Jun 16, 12:49:45 GMT+0Investigating - **Emails**: Emails sent from Cin7 Omni are not being delivered to the recipients and are getting stuck in the sending status. We have reported the issue, and our...

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Planned weekend update: 23th June 2024

Jun 23, 05:00:00 GMT+0Identified - New Release - 23rd June 2024 Watch out for updates in the following areas over the weekend: * Attachments tab and comment field added to stocktake and disassembly *...

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Unable to view dropped shipped PO in Core

Jun 24, 08:28:16 GMT+0Resolved - This incident has been resolved..Jun 24, 07:03:22 GMT+0Investigating - Our customers are facing an issue where they cannot open the drop shipped PO. We are currently...

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OMNI - 3PL imports are not working.

Jun 26, 02:43:06 GMT+0Investigating - We are currently investigating this incident..Jun 26, 05:47:57 GMT+0Resolved - This incident has been resolved..Jun 26, 03:59:50 GMT+0Identified - We have...

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Cin7 OMNI: Shopify Errors while Downloading Orders to Cin7

Jun 26, 10:57:04 GMT+0Investigating - We are aware of an issue affecting some customers who are encountering errors when attempting to download orders from Shopify. The error message being reported is:...

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Planned weekend update: 30th June 2024

Jun 30, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 30th June 2024.

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Planned weekend update: 7th July 2024

Jul 7, 05:00:00 GMT+0Identified - New Release - 7th July 2024 Watch out for updates in the following areas over the weekend: * QuickBooks Online: Editing customer credit products has been limited to...

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OMNI: System Performance Issue

Jul 15, 06:52:10 GMT+0Resolved - Earlier today, we experienced a global performance issue that affected the loading speed of our system. This issue impacted the overall performance across the product....

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Azure (Microsoft) Outage impacting customers in the USA (Central region)

Jul 18, 23:10:12 GMT+0Investigating - There is currently an Azure outage happening in the US central region. We have raised the outage with Microsoft and we will update as and when we receive further...

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Planned weekend update: 28th July 2024

Jul 28, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Jul 28, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 28th July 2024.Jul...

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Azure (Microsoft) Outage impacting customers in the Europe.

Jul 30, 13:04:56 GMT+0Investigating - There is currently an Azure outage happening in the Europe. We have raised the outage with Microsoft and we will update as and when we receive further information..

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Stock update to Iconic & Zalora marketplaces from Cin7

Jul 31, 11:24:13 GMT+0Resolved - This incident has been resolved..Jul 31, 01:47:48 GMT+0Investigating - We are currently investigating this incident. .Jul 31, 10:35:27 GMT+0Identified - We are...

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Azure (Microsoft) outage impacting some customers

Jul 31, 21:56:06 GMT+0Monitoring - Azure have reported that this issue is impacting the APAC East region and that it is an ISP networking issue. They have informed us that the issues are reducing...

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Planned weekend update: 4th August 2024

Aug 4, 05:00:00 GMT+0Identified - **New Release - 5th August 2024** Watch out for updates in the following areas over the weekend: * Cin7 Capital: Cin7 Apply for financing from right within Core * Pay...

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We are aware of an issue with Service Purchases and Simple POs causing errors...

Aug 4, 23:43:59 GMT+0Investigating - When saving Service Purchases, some customers are getting an error message "An error occurred. Please try again later and contact support if error persists". We are...

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Xero Dashboard Error

Aug 7, 02:09:01 GMT+0Investigating - We are currently investigating the following error on the Xero Dashboard: Column 'TaxRateName' does not belong to Table..Aug 7, 04:32:12 GMT+0Resolved - This...

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Planned weekend update: 11th August 2024

Aug 11, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 11th August 2024.

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Planned weekend update: 18th August 2024

Aug 18, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 18th August 2024.

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OMNI: Shopify Product Variant Issue

Aug 22, 06:23:02 GMT+0Investigating - We are currently aware that some customers are experiencing issues with Shopify product variants within OMNI. Our team is actively working to identify the root...

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Planned weekend update: 25th August 2024

Aug 25, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 25th August 2024.

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Planned weekend update: 1st September 2024

Sep 1, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 1st September 2024.

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Error in QBO Dashboard when importing transactions

Sep 3, 23:05:04 GMT+0Resolved - This incident has been resolved..Sep 3, 20:36:46 GMT+0Investigating - We are investigating the "_Business Validation Error: Unexpected Internal Error. (-37100)_" in QBO...

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Planned weekend update: 8th September 2024

Sep 8, 05:00:00 GMT+0Identified - New Release - 8th September 2024 Watch out for updates in the following areas over the weekend: * Display and edit customer credit on order and invoice section of...

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Decimal Value auto-updating to incorrect value across multiple transaction...

Sep 9, 00:24:24 GMT+0Investigating - We are currently investigating an issue whereby the decimal value is auto-updating to an incorrect value e.g. $5.05 is updating to $5.50 in Cin7 Core, across...

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Planned weekend update: 15th September 2024

Sep 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th September 2024.Sep 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Sep 15,...

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Cin7: 403 Forbidden Error

Sep 19, 12:04:18 GMT+0Investigating - We are currently investigating an issue where accessing Cin7 website (https://www.cin7.com) leads to a "403 Forbidden error". Please rest assured, this issue does...

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Planned weekend update: 22th September 2024

Sep 22, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 22th September 2024.

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Planned weekend update: 29th September 2024

Sep 29, 05:00:00 GMT+0Identified - New Release - 29 September 2024 Watch out for updates in the following areas over the weekend: * Get an overview of Pay with Airwallex on the new Airwallex...

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Planned weekend update: 6th October 2024

Oct 6, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 6th October 2024.

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CORE - Unable to send emails via sales and purchase orders.

Oct 7, 06:31:16 GMT+0Resolved - This incident has been resolved..Oct 7, 00:20:53 GMT+0Investigating - We are currently investigating this incident..Oct 7, 03:12:28 GMT+0Identified - We are continuing...

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Planned weekend update: 13th October 2024

Oct 13, 05:00:00 GMT+0Identified - New Release - 13th October 2024 Watch out for updates in the following areas over the weekend: * Hide production operations that cannot be started yet from your MES...

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Planned weekend update: 20th October 2024

Oct 20, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20th October 2024.Oct 20, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Oct...

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Amazon Store getting disconnected; unable to reconnect. New MWS token is not...

Oct 21, 05:38:51 GMT+0Resolved - The issue has now been resolved and all affected customers have had their stores reconnected. We apologize for this interruption to the Amazon service.Oct 21, 04:28:02...

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OMNI: Amazon Store getting disconnected; unable to reconnect.

Oct 23, 07:19:45 GMT+0Investigating - We are investigating an issue with our Amazon integration. The integration is being deactivated, and the connection cannot be re-established as it is failing...

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Neto experiencing a partial outage

Oct 24, 22:02:58 GMT+0Monitoring - Neto, the e-commerce platform, is currently dealing with a partial outage. If you're encountering problems with your Neto integration, please check their website for...

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Planned weekend update: 27th October 2024

Oct 27, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 27th October 2024.

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Planned weekend update: 17th November 2024

Nov 17, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Nov 17, 05:00:00 GMT+0Identified - New Release - 17th November 2024 Watch out for updates in the following areas over the...

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Shopify Consolidation Process Currently Failing

Nov 27, 06:24:33 GMT+0Monitoring - **We are currently investigating an issue where Shopify consolidation is failing.** Our team is working to identify the root cause and implement a resolution as...

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MES task list is greyed out, preventing users from accessing or opening any...

Nov 28, 07:45:44 GMT+0Investigating - Users have reported that the MES task list is greyed out, preventing them from accessing or opening any tasks. This issue is currently impacting their ability to...

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Listing/Bulk-listing products from Core automatically disable the inventory...

Nov 29, 05:49:25 GMT+0Identified - When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no...

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Planned weekend update: 15th December 2024

Dec 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th December 2024.Dec 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Dec 15,...

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Shopify: Daily consolidation orders are processed as individual orders

Dec 18, 12:34:46 GMT+0Investigating - We have received reports indicating that Shopify consolidation orders are being processed as individual sales. We are actively investigating this matter to...

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HubSpot Login Issue

Dec 20, 08:33:05 GMT+0Investigating - We are currently experiencing an issue with HubSpot integration. Some users attempting to log in may encounter the following error: _"Authorization failed because...

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