Planned weekend update: 5th May 2024
May 5, 05:00:00 GMT+0Identified - New Release - 5th May 2024 Watch out for updates in the following areas over the weekend: * Clone customers and suppliers * ShipStation: Set default carrier, service,...
View ArticleUpcoming Scheduled Maintenance: Please be advised that Cin7 Help Centers will...
May 11, 21:00:00 GMT+0Identified - **Maintenance Window** **PST** From May 10 at 8pm until May 11 at 1pm **NZT** From May 11 at 3pm time until May 12 at 8am **AEST** From May 11 at 1pm time until May...
View ArticlePlanned weekend update: 19th May 2024
May 19, 05:00:00 GMT+0Identified - **New Release - 19th May 2024** Watch out for updates in the following areas over the weekend: * Void unapproved RMA orders * Cin7 Core WMS: Show stock transfer...
View ArticlePlanned weekend update: 26th May 2024
May 26, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 26th May 2024.
View ArticlePlanned weekend update: 2 June 2024
Jun 2, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 2 June 2024.
View ArticlePlanned weekend update: 9th June 2024
Jun 9, 13:10:00 GMT+0Identified - New Release - 9th June 2024 Watch out for updates in the following areas over the weekend: * Round price after deals are applied * Product Stock Level Report now shows...
View ArticleCannot load the Cin7 Omni login page.
Jun 14, 02:05:10 GMT+0Investigating - We are currently investigating an issue where some customers are unable to access the Cin7 Omni login page..Jun 14, 02:16:05 GMT+0Monitoring - Our services are...
View ArticleCin7 Omni: E-mails Delivery Issues via Cin7 Omni
Jun 16, 12:49:45 GMT+0Investigating - **Emails**: Emails sent from Cin7 Omni are not being delivered to the recipients and are getting stuck in the sending status. We have reported the issue, and our...
View ArticlePlanned weekend update: 23th June 2024
Jun 23, 05:00:00 GMT+0Identified - New Release - 23rd June 2024 Watch out for updates in the following areas over the weekend: * Attachments tab and comment field added to stocktake and disassembly *...
View ArticleUnable to view dropped shipped PO in Core
Jun 24, 08:28:16 GMT+0Resolved - This incident has been resolved..Jun 24, 07:03:22 GMT+0Investigating - Our customers are facing an issue where they cannot open the drop shipped PO. We are currently...
View ArticleOMNI - 3PL imports are not working.
Jun 26, 02:43:06 GMT+0Investigating - We are currently investigating this incident..Jun 26, 05:47:57 GMT+0Resolved - This incident has been resolved..Jun 26, 03:59:50 GMT+0Identified - We have...
View ArticleCin7 OMNI: Shopify Errors while Downloading Orders to Cin7
Jun 26, 10:57:04 GMT+0Investigating - We are aware of an issue affecting some customers who are encountering errors when attempting to download orders from Shopify. The error message being reported is:...
View ArticlePlanned weekend update: 30th June 2024
Jun 30, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 30th June 2024.
View ArticlePlanned weekend update: 7th July 2024
Jul 7, 05:00:00 GMT+0Identified - New Release - 7th July 2024 Watch out for updates in the following areas over the weekend: * QuickBooks Online: Editing customer credit products has been limited to...
View ArticleOMNI: System Performance Issue
Jul 15, 06:52:10 GMT+0Resolved - Earlier today, we experienced a global performance issue that affected the loading speed of our system. This issue impacted the overall performance across the product....
View ArticleAzure (Microsoft) Outage impacting customers in the USA (Central region)
Jul 18, 23:10:12 GMT+0Investigating - There is currently an Azure outage happening in the US central region. We have raised the outage with Microsoft and we will update as and when we receive further...
View ArticlePlanned weekend update: 28th July 2024
Jul 28, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Jul 28, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 28th July 2024.Jul...
View ArticleAzure (Microsoft) Outage impacting customers in the Europe.
Jul 30, 13:04:56 GMT+0Investigating - There is currently an Azure outage happening in the Europe. We have raised the outage with Microsoft and we will update as and when we receive further information..
View ArticleStock update to Iconic & Zalora marketplaces from Cin7
Jul 31, 11:24:13 GMT+0Resolved - This incident has been resolved..Jul 31, 01:47:48 GMT+0Investigating - We are currently investigating this incident. .Jul 31, 10:35:27 GMT+0Identified - We are...
View ArticleAzure (Microsoft) outage impacting some customers
Jul 31, 21:56:06 GMT+0Monitoring - Azure have reported that this issue is impacting the APAC East region and that it is an ISP networking issue. They have informed us that the issues are reducing...
View ArticlePlanned weekend update: 4th August 2024
Aug 4, 05:00:00 GMT+0Identified - **New Release - 5th August 2024** Watch out for updates in the following areas over the weekend: * Cin7 Capital: Cin7 Apply for financing from right within Core * Pay...
View ArticleWe are aware of an issue with Service Purchases and Simple POs causing errors...
Aug 4, 23:43:59 GMT+0Investigating - When saving Service Purchases, some customers are getting an error message "An error occurred. Please try again later and contact support if error persists". We are...
View ArticleXero Dashboard Error
Aug 7, 02:09:01 GMT+0Investigating - We are currently investigating the following error on the Xero Dashboard: Column 'TaxRateName' does not belong to Table..Aug 7, 04:32:12 GMT+0Resolved - This...
View ArticlePlanned weekend update: 11th August 2024
Aug 11, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 11th August 2024.
View ArticlePlanned weekend update: 18th August 2024
Aug 18, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 18th August 2024.
View ArticleOMNI: Shopify Product Variant Issue
Aug 22, 06:23:02 GMT+0Investigating - We are currently aware that some customers are experiencing issues with Shopify product variants within OMNI. Our team is actively working to identify the root...
View ArticlePlanned weekend update: 25th August 2024
Aug 25, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 25th August 2024.
View ArticlePlanned weekend update: 1st September 2024
Sep 1, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 1st September 2024.
View ArticleError in QBO Dashboard when importing transactions
Sep 3, 23:05:04 GMT+0Resolved - This incident has been resolved..Sep 3, 20:36:46 GMT+0Investigating - We are investigating the "_Business Validation Error: Unexpected Internal Error. (-37100)_" in QBO...
View ArticlePlanned weekend update: 8th September 2024
Sep 8, 05:00:00 GMT+0Identified - New Release - 8th September 2024 Watch out for updates in the following areas over the weekend: * Display and edit customer credit on order and invoice section of...
View ArticleDecimal Value auto-updating to incorrect value across multiple transaction...
Sep 9, 00:24:24 GMT+0Investigating - We are currently investigating an issue whereby the decimal value is auto-updating to an incorrect value e.g. $5.05 is updating to $5.50 in Cin7 Core, across...
View ArticlePlanned weekend update: 15th September 2024
Sep 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th September 2024.Sep 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Sep 15,...
View ArticleCin7: 403 Forbidden Error
Sep 19, 12:04:18 GMT+0Investigating - We are currently investigating an issue where accessing Cin7 website (https://www.cin7.com) leads to a "403 Forbidden error". Please rest assured, this issue does...
View ArticlePlanned weekend update: 22th September 2024
Sep 22, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 22th September 2024.
View ArticlePlanned weekend update: 29th September 2024
Sep 29, 05:00:00 GMT+0Identified - New Release - 29 September 2024 Watch out for updates in the following areas over the weekend: * Get an overview of Pay with Airwallex on the new Airwallex...
View ArticlePlanned weekend update: 6th October 2024
Oct 6, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 6th October 2024.
View ArticleCORE - Unable to send emails via sales and purchase orders.
Oct 7, 06:31:16 GMT+0Resolved - This incident has been resolved..Oct 7, 00:20:53 GMT+0Investigating - We are currently investigating this incident..Oct 7, 03:12:28 GMT+0Identified - We are continuing...
View ArticlePlanned weekend update: 13th October 2024
Oct 13, 05:00:00 GMT+0Identified - New Release - 13th October 2024 Watch out for updates in the following areas over the weekend: * Hide production operations that cannot be started yet from your MES...
View ArticlePlanned weekend update: 20th October 2024
Oct 20, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 20th October 2024.Oct 20, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Oct...
View ArticleAmazon Store getting disconnected; unable to reconnect. New MWS token is not...
Oct 21, 05:38:51 GMT+0Resolved - The issue has now been resolved and all affected customers have had their stores reconnected. We apologize for this interruption to the Amazon service.Oct 21, 04:28:02...
View ArticleOMNI: Amazon Store getting disconnected; unable to reconnect.
Oct 23, 07:19:45 GMT+0Investigating - We are investigating an issue with our Amazon integration. The integration is being deactivated, and the connection cannot be re-established as it is failing...
View ArticleNeto experiencing a partial outage
Oct 24, 22:02:58 GMT+0Monitoring - Neto, the e-commerce platform, is currently dealing with a partial outage. If you're encountering problems with your Neto integration, please check their website for...
View ArticlePlanned weekend update: 27th October 2024
Oct 27, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 27th October 2024.
View ArticlePlanned weekend update: 17th November 2024
Nov 17, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Nov 17, 05:00:00 GMT+0Identified - New Release - 17th November 2024 Watch out for updates in the following areas over the...
View ArticleShopify Consolidation Process Currently Failing
Nov 27, 06:24:33 GMT+0Monitoring - **We are currently investigating an issue where Shopify consolidation is failing.** Our team is working to identify the root cause and implement a resolution as...
View ArticleMES task list is greyed out, preventing users from accessing or opening any...
Nov 28, 07:45:44 GMT+0Investigating - Users have reported that the MES task list is greyed out, preventing them from accessing or opening any tasks. This issue is currently impacting their ability to...
View ArticleListing/Bulk-listing products from Core automatically disable the inventory...
Nov 29, 05:49:25 GMT+0Identified - When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no...
View ArticlePlanned weekend update: 15th December 2024
Dec 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th December 2024.Dec 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Dec 15,...
View ArticleShopify: Daily consolidation orders are processed as individual orders
Dec 18, 12:34:46 GMT+0Investigating - We have received reports indicating that Shopify consolidation orders are being processed as individual sales. We are actively investigating this matter to...
View ArticleHubSpot Login Issue
Dec 20, 08:33:05 GMT+0Investigating - We are currently experiencing an issue with HubSpot integration. Some users attempting to log in may encounter the following error: _"Authorization failed because...
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