Errors while accessing Insights module
Oct 18, 02:24 NZDTResolved - We have identified the cause of the issue and a fix has been implemented and this reported issue is resolved now.Oct 18, 01:50 NZDTInvestigating - There is currently an...
View ArticleUpcoming Scheduled Maintenance this weekend
Oct 22, 16:00 NZDTCompleted - The scheduled maintenance has been completed.Oct 22, 15:03 NZDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 17,...
View ArticleAPI Service - Routine Maintenance
Nov 16, 11:00 NZDTCompleted - The scheduled maintenance has been completed.Nov 16, 09:00 NZDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 13,...
View ArticleSystem slowness
Nov 17, 14:42 NZDTResolved - This incident has been resolved.Nov 17, 13:54 NZDTMonitoring - A fix has been implemented and we are monitoring the results.Nov 17, 13:43 NZDTInvestigating - We are aware...
View ArticleIssue sending Invoices through the EDI platform
Dec 13, 18:24 NZDTResolved - This incident has been resolved.Dec 13, 17:28 NZDTMonitoring - A fix has been implemented and we are monitoring the results.Dec 13, 16:19 NZDTIdentified - The issue has...
View ArticleDNS Changes - Routine Maintenance
Jan 24, 11:30 NZDTCompleted - The scheduled maintenance has been completed.Jan 23, 11:30 NZDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 23,...
View ArticleChanging branch in transactions
Feb 2, 10:44 NZDTResolved - This incident has now been resolved.Feb 1, 18:50 NZDTMonitoring - A fix has been implemented and we are monitoring the results.Feb 1, 16:11 NZDTInvestigating - Some...
View ArticleError 500 when checking out order in B2B
Feb 2, 12:00 NZDTResolved - This incident has now been resolved.Feb 2, 10:46 NZDTMonitoring - A fix has been implemented, and we are monitoring the results.Feb 2, 06:29 NZDTInvestigating - Some of our...
View ArticleErrors when downloading orders via: eBay integration.
Feb 17, 21:44 NZDTResolved - This incident has been resolved.Feb 17, 11:29 NZDTUpdate - Please disconnect from your eBay integration from your dashboard before re-entering your connection details to...
View ArticleeBay Error (518) - when attempting to download orders.
Feb 20, 03:42 NZDTUpdate - We are continuing to investigate this issue.Feb 20, 03:40 NZDTInvestigating - We are currently investigating this issue.
View ArticleSystem Slowness
Mar 1, 16:28 NZDTResolved - This incident has been resolved.Mar 1, 14:54 NZDTMonitoring - A fix has been implemented and we are monitoring the results.Feb 29, 13:44 NZDTInvestigating - We are aware of...
View ArticleUpcoming Scheduled Maintenance
Mar 20, 17:00 NZDTCompleted - The scheduled maintenance has been completed.Mar 20, 15:01 NZDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 19,...
View ArticleDate format is displaying DD-MM-YYYY in the North American Region.
Apr 4, 17:32 NZDTResolved - This incident has been resolved.Apr 4, 16:27 NZDTMonitoring - A fix has been implemented and we are monitoring the results.Apr 4, 16:04 NZDTIdentified - The issue has been...
View ArticleCin7 Omni eBay 518 error now resolved
Apr 29, 23:20:29 GMT+0Monitoring - This issue has been resolved. If you are still receiving the error message - eBay Error 518 : Call usage limit has been reached, please disconnect and reconnect your...
View ArticlePlanned weekend update: 5th May 2024
May 5, 05:00:00 GMT+0Identified - New Release - 5th May 2024 Watch out for updates in the following areas over the weekend: * Clone customers and suppliers * ShipStation: Set default carrier, service,...
View ArticleUpcoming Scheduled Maintenance: Please be advised that Cin7 Help Centers will...
May 11, 21:00:00 GMT+0Identified - **Maintenance Window** **PST** From May 10 at 8pm until May 11 at 1pm **NZT** From May 11 at 3pm time until May 12 at 8am **AEST** From May 11 at 1pm time until May...
View ArticleCin7 Omni: Certain functions are timing out.
May 12, 23:47:46 GMT+0Investigating - We are currently investigating this incident..May 12, 23:48:14 GMT+0Identified - We are continuing to work on a fix for this incident..May 12, 23:52:55...
View ArticlePlanned weekend update: 19th May 2024
May 19, 05:00:00 GMT+0Identified - **New Release - 19th May 2024** Watch out for updates in the following areas over the weekend: * Void unapproved RMA orders * Cin7 Core WMS: Show stock transfer...
View ArticleB2B Portal: Attachment Issues During Checkout
May 21, 08:28:19 GMT+0Investigating - Users are encountering an issue when attempting to add attachments during the checkout process. The error message displayed is, "The file XXX could not be loaded....
View ArticlePlanned weekend update: 26th May 2024
May 26, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 26th May 2024.
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