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Planned weekend update: 2 June 2024

Jun 2, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 2 June 2024.

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Planned weekend update: 9th June 2024

Jun 9, 13:10:00 GMT+0Identified - New Release - 9th June 2024 Watch out for updates in the following areas over the weekend: * Round price after deals are applied * Product Stock Level Report now shows...

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Cannot load the Cin7 Omni login page.

Jun 14, 02:05:10 GMT+0Investigating - We are currently investigating an issue where some customers are unable to access the Cin7 Omni login page..Jun 14, 02:16:05 GMT+0Monitoring - Our services are...

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Cin7 Omni: E-mails Delivery Issues via Cin7 Omni

Jun 16, 12:49:45 GMT+0Investigating - **Emails**: Emails sent from Cin7 Omni are not being delivered to the recipients and are getting stuck in the sending status. We have reported the issue, and our...

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Planned weekend update: 23th June 2024

Jun 23, 05:00:00 GMT+0Identified - New Release - 23rd June 2024 Watch out for updates in the following areas over the weekend: * Attachments tab and comment field added to stocktake and disassembly *...

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Unable to view dropped shipped PO in Core

Jun 24, 08:28:16 GMT+0Resolved - This incident has been resolved..Jun 24, 07:03:22 GMT+0Investigating - Our customers are facing an issue where they cannot open the drop shipped PO. We are currently...

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OMNI - 3PL imports are not working.

Jun 26, 02:43:06 GMT+0Investigating - We are currently investigating this incident..Jun 26, 05:47:57 GMT+0Resolved - This incident has been resolved..Jun 26, 03:59:50 GMT+0Identified - We have...

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Cin7 OMNI: Shopify Errors while Downloading Orders to Cin7

Jun 26, 10:57:04 GMT+0Investigating - We are aware of an issue affecting some customers who are encountering errors when attempting to download orders from Shopify. The error message being reported is:...

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Planned weekend update: 30th June 2024

Jun 30, 17:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 30th June 2024.

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Planned weekend update: 7th July 2024

Jul 7, 05:00:00 GMT+0Identified - New Release - 7th July 2024 Watch out for updates in the following areas over the weekend: * QuickBooks Online: Editing customer credit products has been limited to...

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OMNI: System Performance Issue

Jul 15, 06:52:10 GMT+0Resolved - Earlier today, we experienced a global performance issue that affected the loading speed of our system. This issue impacted the overall performance across the product....

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Azure (Microsoft) Outage impacting customers in the USA (Central region)

Jul 18, 23:10:12 GMT+0Investigating - There is currently an Azure outage happening in the US central region. We have raised the outage with Microsoft and we will update as and when we receive further...

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Planned weekend update: 28th July 2024

Jul 28, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Jul 28, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 28th July 2024.Jul...

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Azure (Microsoft) Outage impacting customers in the Europe.

Jul 30, 13:04:56 GMT+0Investigating - There is currently an Azure outage happening in the Europe. We have raised the outage with Microsoft and we will update as and when we receive further information..

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Stock update to Iconic & Zalora marketplaces from Cin7

Jul 31, 11:24:13 GMT+0Resolved - This incident has been resolved..Jul 31, 01:47:48 GMT+0Investigating - We are currently investigating this incident. .Jul 31, 10:35:27 GMT+0Identified - We are...

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Azure (Microsoft) outage impacting some customers

Jul 31, 21:56:06 GMT+0Monitoring - Azure have reported that this issue is impacting the APAC East region and that it is an ISP networking issue. They have informed us that the issues are reducing...

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Planned weekend update: 4th August 2024

Aug 4, 05:00:00 GMT+0Identified - **New Release - 5th August 2024** Watch out for updates in the following areas over the weekend: * Cin7 Capital: Cin7 Apply for financing from right within Core * Pay...

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We are aware of an issue with Service Purchases and Simple POs causing errors...

Aug 4, 23:43:59 GMT+0Investigating - When saving Service Purchases, some customers are getting an error message "An error occurred. Please try again later and contact support if error persists". We are...

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Xero Dashboard Error

Aug 7, 02:09:01 GMT+0Investigating - We are currently investigating the following error on the Xero Dashboard: Column 'TaxRateName' does not belong to Table..Aug 7, 04:32:12 GMT+0Resolved - This...

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Planned weekend update: 11th August 2024

Aug 11, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 11th August 2024.

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