Aug 4, 23:43:59 GMT+0
Investigating -
When saving Service Purchases, some customers are getting an error message "An error occurred. Please try again later and contact support if error persists". We are currently investigating this error and will provide updates here as we learn more. .
Aug 5, 00:21:50 GMT+0
Identified -
Service POs and simple POs not saving and causing an error as a result of;
\- Selecting Skip Order on Service PO and
\- Selecting Blind Receipt on simple PO
To get the error to go away, please;
\- Unselect Skip Order on Service PO or
\- Unselect Blind Receipt on simple PO.
Aug 5, 01:05:08 GMT+0
Identified -
Our team is working on a fix. Please await further updates..
Aug 5, 02:23:30 GMT+0
Identified -
A fix has been identified for this incident. We are running some tests to ensure the fix will be effective and to reduce the risk of it causing any other unintended problems. Thank you for your patience as we work on this. .
Aug 5, 03:53:16 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Aug 5, 04:25:14 GMT+0
Investigating -
Some customers are still seeing the same error. We are investigating but we can no longer replicate the issue. Please try clearing your cache.
Aug 5, 08:45:11 GMT+0
Monitoring -
A further fix has been applied. We are monitoring the results and are continuing to investigate. Thank you for your patience. .
Aug 5, 09:24:34 GMT+0
Resolved -
This issue has been resolved.
Please clear cookies and cache or try incognito mode if the error still persists.
Otherwise, please reach out to support for further assistance.