Planned weekend update: 17th November 2024
Nov 17, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Nov 17, 05:00:00 GMT+0Identified - New Release - 17th November 2024 Watch out for updates in the following areas over the...
View ArticleShopify Consolidation Process Currently Failing
Nov 27, 06:24:33 GMT+0Monitoring - **We are currently investigating an issue where Shopify consolidation is failing.** Our team is working to identify the root cause and implement a resolution as...
View ArticleMES task list is greyed out, preventing users from accessing or opening any...
Nov 28, 07:45:44 GMT+0Investigating - Users have reported that the MES task list is greyed out, preventing them from accessing or opening any tasks. This issue is currently impacting their ability to...
View ArticleListing/Bulk-listing products from Core automatically disable the inventory...
Nov 29, 05:49:25 GMT+0Identified - When products are listed or bulk-listed from Core to Shopify, the inventory tracking setting in Shopify is automatically being disabled. This means that Shopify no...
View ArticlePlanned weekend update: 15th December 2024
Dec 15, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 15th December 2024.Dec 15, 05:00:01 GMT+0Identified - Maintenance is now in progress.Dec 15,...
View ArticleShopify: Daily consolidation orders are processed as individual orders
Dec 18, 12:34:46 GMT+0Investigating - We have received reports indicating that Shopify consolidation orders are being processed as individual sales. We are actively investigating this matter to...
View ArticleHubSpot Login Issue
Dec 20, 08:33:05 GMT+0Investigating - We are currently experiencing an issue with HubSpot integration. Some users attempting to log in may encounter the following error: _"Authorization failed because...
View ArticleWe are aware of an issue causing images and logos not to load for Omni customers
Dec 30, 00:30:45 GMT+0Investigating - We are currently investigating this issue..Dec 30, 00:38:55 GMT+0Monitoring - We implemented a fix and are currently monitoring the result. Caching may result in...
View ArticleProduct Image Display Issue
Jan 6, 05:04:44 GMT+0Resolved - This incident has been resolved..Jan 6, 03:06:43 GMT+0Investigating - We’ve received several reports regarding product images not displaying across various areas of...
View ArticlePlanned weekend update: 19th January 2025
Jan 19, 05:00:01 GMT+0Identified - Maintenance is now in progress.Jan 19, 08:00:00 GMT+0Completed - Maintenance has completed successfully.Jan 19, 05:00:00 GMT+0Identified - New Release - 19th January...
View ArticleSales and Purchase Modules Not Loading
Jan 19, 12:54:03 GMT+0Investigating - We have received reports where users are facing difficulties accessing the Sales and Purchase modules, preventing them from managing transactions, viewing order...
View ArticleAdditional Attributes are not showing on Sales Orders
Jan 23, 12:54:12 GMT+0Investigating - The additional attributes are not visible on the Logs and Attribute section of the sale order, but this data is visible on all sales lists and reports. We are...
View ArticleAPI connection and explorer page access Issue
Jan 24, 13:10:26 GMT+0Investigating - Customers are experiencing difficulties accessing or disabling API connections and using the API Explorer. This may affect their ability to manage integrations and...
View ArticleStock levels not updating to Shopify
Jan 27, 08:01:45 GMT+0Investigating - We have received reports indicating that Core is not pushing stock levels to Shoify as expected. We are currently investigating this incident. .
View ArticleShopify Consolidation is not processing sales into Core
Jan 27, 10:31:03 GMT+0Investigating - The Shopify Consolidation feature is not processing the sales orders into core. The order's from Shopify are syncing into core without any issues, but the...
View ArticleSystem Slowness Affecting APAC Customers
Jan 30, 05:14:11 GMT+0Investigating - We are aware of an incident where users in the APAC region are experiencing system slowness. We are actively investigating the issue to determine the cause and...
View ArticlePlanned weekend update: 23th February 2025
Feb 23, 06:30:00 GMT+0Completed - Maintenance has completed successfully.Feb 23, 03:30:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 23th February...
View ArticleOMNI: Transactions Appearing in CRM but Missing from Order List Page
Feb 24, 06:31:27 GMT+0Monitoring - We have identified an issue where new transactions are visible in the CRM but do not appear in the order modules. A fix has been implemented, and we are actively...
View ArticlePlanned weekend update: 02 March 2025
Mar 2, 05:00:01 GMT+0Identified - Maintenance is now in progress.Mar 2, 05:00:00 GMT+0Identified - We are scheduling maintenance for Cin7 Core to deploy some hot fixes on 2 March 2025.Mar 2, 08:00:00...
View ArticlePlanned weekend update: 09th March 2025
Mar 9, 05:00:01 GMT+0Identified - Maintenance is now in progress.Mar 9, 05:00:00 GMT+0Identified - New Release - 9th March 2025 Watch out for updates in the following areas over the weekend: *...
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